We are a company of technical people who have worked in the computer industry as help desk staff, technicians, and engineers for many years. We understand hardware, networks, operating systems and applications.
The software we use in our work is a mixture of off the shelf utilities, subscription programs, and custom-written software we have created for solving specific problems.
People discover us through our email broadcasts, Internet searches, and word of mouth. When computer problems occurs, they call our office, and are their call is assigned to a technician. He/she has the caller go through a simple process of connecting their computer to ours, and then the technician assesses and will solve the problems. If your technician is not familiar with a specific hardware or software issue, a specialist in that area may call you back, and work on the problem.
We expect our technician to do a good job of solving the customer's problems. We hope that our customers will help spread the word about that experience. It is imperitive that we add staff in all capacities as we grow, to keep up with the incoming calls so that no customer needs to wait on hold for more than five minutes, with the average wait time of under two and one half minutes. We hope to make a profit, to fund our growth, while providing a living wage for our employees.
We use our Internet connection to your computer to provide our services. Our friendly Techs will be your guides to get connected. We will first describe several issues that our customers have brought up which may disallow their access to the Internet.
Issue 1."My computer does not work at all, and will not even turn on."
This could prevent us from remotely working on the computer, but before that is determined, our Techs will go through a few simple procedures which may get the computer to start up. In the past, we have been successful.
Issue 2. "What if, even with the Tech's help, the computer is still not starting up?"
We do not have on-site service at this time, but we do have companies in many cities that are trusted partners, and can be directed to your home or office to work on the computer or transport it to there shop for testing or repair.
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